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Missing Confirmation Emails

Expected Notifications

When you request content, you should receive two automated emails:

  1. Request approval confirmation
  2. Content availability notification when ready to stream

Troubleshooting Missing Emails

If you're not receiving these notifications, it's likely because:

  • You may have signed up for Plex using an old or inactive email address
  • Your email settings in Plex need to be updated

How to Update Your Email

To fix this, you'll need to update the email address associated with your Plex account.

Quote

Once signed in to your Plex account, you can manage your account information at any time from Plex Web App. Click the top right user menu and then choose Account. Here, you’ll be able to edit and manage various aspects of your Plex account.

Plex Email

Plex account email

Related Page: Plex Web App: Account Page

Note

After updating your email, new request notifications will be sent to your updated address.